Privacy Policy

1. Introduction

MessageManager AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and AI personality mirroring technology.

By using MessageManager AI, you agree to the collection and use of information in accordance with this policy.

2.1 Information You Provide

• Account information (name, email address, password)
• Social media account credentials (via OAuth)
• Messages and content from connected social platforms
• Payment and billing information
• Support communications and feedback

2.2 Automatically Collected Information

• Usage data (features accessed, time spent, interactions)
• Device information (browser type, IP address, operating system)
• Cookies and similar tracking technologies
• AI analysis results and performance metrics

2.3 Social Media Data

When you connect social media accounts, we collect messages, sender information, timestamps, and media content to provide AI-powered analysis and response generation.

• AI Personality Mirroring: Analyze your writing style to generate personalized responses
• Spam Detection: Identify and filter unwanted messages
• Message Prioritization: Categorize messages by urgency and sentiment
• Daily Summaries: Generate reports of your message activity
• Service Improvement: Enhance AI accuracy and platform features
• Customer Support: Respond to your inquiries and technical issues
• Billing: Process payments and manage subscriptions
• Security: Detect fraud, abuse, and unauthorized access

We may share your information with:

5.1 Service Providers

• OpenAI: AI analysis and response generation (GPT-4, GPT-4 Vision)
• Anthropic: Backup AI processing (Claude)
• Stripe: Payment processing
• Email Service: Notification delivery

5.2 We Never Share Data For:

• Advertising or marketing by third parties
• Data broker sales
• Training AI models for other companies

We implement industry-standard security measures:

• Encryption: AES-256 encryption at rest, TLS 1.3 in transit
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and penetration testing
• Monitoring: 24/7 intrusion detection and alerting
• Backups: Daily encrypted backups with disaster recovery

8. Data Retention

We retain your data for:

• Active Accounts: Duration of account plus 90 days
• Deleted Accounts: 30-day recovery period, then permanent deletion
• Billing Records: 7 years for tax compliance
• Support Tickets: 3 years for quality assurance

9. Cookies and Tracking

We use cookies for:

• Authentication and session management
• User preferences and settings
• Analytics and performance monitoring

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

10. International Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure adequate protection through Standard Contractual Clauses and GDPR compliance mechanisms.

11. Children's Privacy

MessageManager AI is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately at privacy@messagemanager.ai

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice in the platform. Continued use after changes constitutes acceptance of the updated policy.